Dealer Profiles
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Evaluating Customer Experience — Again
By Doug Donaldson – This past September, TAL Building Centers unveiled the redesigned Browne’s Home Center in Friday Harbor, Wash.,…
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Tum-A-Lum Lumber — Beacon Award for Best New Store
Doug Donaldson Tum-A-Lum Lumber’s Pendleton, Ore., store will start a second century next year with a beautiful new building that…
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R.P. Lumber Company — Retail Beacon Award
Chris Jensen Robert and Donna Plummer operate R.P. Lumber as a family business with their kids Jason, Julie and Jennifer.…
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Carr Hardware — Retail Beacon Award
Doug Donaldson Bart Raser has continually found ways to improve and grow Carr Hardware since coming back to the family…
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Townsend Building Supply — Beacon Award for Best New Store
Chris Jensen Michael (left) and Turner Townsend (right) took over Townsend Building Supply from their father, Dale (center), in 2012.…
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Runnings Keeps on Growing
Runnings held a ribbon-cutting ceremony for its new store in Wellsville, N.Y., on May 4. What started as an automotive…
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Striving for 5-Star Experiences at Hagan Ace
As Hagan Ace Hardware prepares to open its 11th location in north Florida, the company builds on four generations of…
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How to Revitalize & Reinvent Business with C/I Sales
By Doug Donaldson — With new, bolstered ecommerce capabilities, the current generation of Hacienda Home Center ownership saved a longtime…
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Solenberger’s True Value Hardware — Surviving and Adapting for 135 Years
By Doug Donaldson: From the era of horses and wagons to today’s digital age, Century Club retailer Solenberger’s True Value…
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Has Costello’s Ace Found the Key to Long-Term Growth?
Chris Jensen— Costello’s Ace Hardware, which now operates 46 locations in five states—New York, Maryland, Virginia, New Jersey and Pennsylvania—has…
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